Changing customer behaviour & requirements in the current market (10:00am - 10:40am)

2022 was certainly a year of big changes across the board in the sector, with customers in particular experiencing significant change, particularly from the rising interest rate climate and cost of living crisis. Our panel of experts will explore the shifting landscape of the past twelve months and how the modern-day older borrower needs to be supported, based on their requirements; including product development, client needs, regulatory requirements, market trends and more. We’ll then take a look at what all of this indicates for you, your business, and your clients in 2023.  

Hosted by Richard Merrett, Director of Strategic Relationships, SimplyBiz

Featuring: Darren Deacon, Family Building Society, Marie Catch, Legal & General Home Finance

Referral messaging - how to maximise your business opportunities (10:40am - 11:20am)

With the house purchase market impacted by an expected reduction in transactions in 2023, we have seen many mainstream Advisers turn to their existing client banks to find more business opportunities and support different customers. Following on from the previous discussion and reflecting on the changing consumer requirements and rate environment, the motivations behind utilising housing equity are also often different. As a result, many Advisers are working with an Equity Release specialist for the first time, or experiencing different customer demand – if you are new to the sector and want to develop a better understanding of how to position Later Life lending as a solution; or you are experienced but want to different ways to communicate with your introducers – be they mortgage advisers, IFAs or professional partners.

Hosted by: Richard Merrett, Director of Strategic Relationships, SimplyBiz

Featuring: Alistair Morrison, Key Group & Sue Read, Equity Release Council

Consumer Duty and the Later Life Lending market (11:20am - 12:10pm)

In this session we will be focussing on the extremely topical and prevalent issue of Consumer Duty. Bringing together the previous sessions discussing the need for holistic advice and picking up on the expertise of some superb industry experts we will home in on as many of the elements impacting the Later Life Lending sector as time will allow – from customer communications on advice and ongoing service, to fair value and fee charging, and also covering the need to have a robust policy and process for identifying and supporting vulnerable customers. 

Hosted by: Richard Merrett, Director of Strategic Relationships, SimplyBiz

Featuring: Kelly Melville-Kelly, Equity Release Council, Jonathan Barrett, Comentis