Tom has been with Defaqto for 22 years. In 2012, Defaqto created its dedicated Customer Success team. Tom was selected to form and lead this highly skilled team, focused on enabling its customers to get the highest level of value from its software and services. Over the years, Tom has developed an in-depth understanding of Defaqto’s products, services and user base and has built strategic relationships with key customers. Therefore, he can offer his extensive expertise to support the adoption and embedding of Defaqto services within client organisations.